Lean DevOps: A Practical Guide to On Demand Service Delivery

Table of contents

1. Cover Page
2. About This eBook
3. Halftitle Page
4. Title Page
5. Copyright Page
6. Dedication Page
7. Contents
8. Foreword
9. Figure Credits
10. Acknowledgments
11. About the Author
12. Introduction
    1. Learning How to See
    2. How to Use This Book
    3. My Own Journey
13. Chapter 1. The Problem with IT Service Delivery
    1. Approach #1: Reduce Delivery Friction
    2. Approach #2: Managing Service Delivery Risk
    3. Beginning the DevOps Journey
    4. Summary
14. Chapter 2. How We Make Decisions
    1. Examining the Decision-Making Process
    2. Boyd and the Decision Process
    3. The OODA Loop
    4. The Ingredients of Decision Making
    5. The Pathway to Improved Decision Making
    6. Summary
15. Chapter 3. Mission Command
    1. The Origins of Mission Command
    2. Managing Through Unpredictability
    3. The Anatomy of Mission Command
    4. Commander’s Intent
    5. Backbriefing
    6. Einheit: The Power of Mutual Trust
    7. Organizational Impacts of Mission Command
    8. Summary
16. Chapter 4. Friction
    1. Understanding Ohno’s Forms of Waste
    2. See the Whole
    3. Summary
17. Chapter 5. Risk
    1. Cynefin and Decision Making
    2. Reimagining Risk Management
    3. Summary
18. Chapter 6. Situational Awareness
    1. Making Sense of Our Ecosystem
    2. The Mental Model
    3. Cognitive Bias
    4. Gaining Better Situational Awareness
    5. Framing
    6. Information Flow
    7. Analysis and Improvement
    8. Summary
19. Chapter 7. Learning
    1. The Emergence of Skills Attainment Learning
    2. Outcome-Directed Learning
    3. Creating a Learning Culture
    4. Summary
20. Chapter 8. Embarking on the DevOps Journey
    1. The Service Delivery Challenge
    2. The Path to Eliminating Service Delivery Fog
    3. Summary
21. Chapter 9. Service Delivery Maturity and the Service Engineering Lead
    1. Modeling Service Delivery Maturity
    2. The Service Engineering Lead
    3. Challenges to Watch Out For
    4. Summary
22. Chapter 10. Automation
    1. Tooling and Ecosystem Conditions
    2. Building Sustainable Conditions
    3. Tools & Automation Engineering
    4. Summary
23. Chapter 11. Instrumentation and Observability
    1. Determining the “Right” Data
    2. Making the Ecosystem Observable
    3. Pulling It All Together
    4. Summary
24. Chapter 12. Workflow
    1. Workflow and Situational Awareness
    2. Managing Work Through Process
    3. Managing Work Organically
    4. The Tyranny of Dark Matter
    5. Visualizing the Flow
    6. Task Cards
    7. Preventing Dark Matter
    8. Using the Board
    9. Seeing the Problems
    10. Limiting Work in Progress
    11. The Limits of a Workflow Board
    12. Summary
25. Chapter 13. Queue Master
    1. An Introduction to the Queue Master
    2. Queue Master Rollout Challenges
    3. Summary
26. Chapter 14. Cycles and Sync Points
    1. Inform, Align, Reflect, and Improve
    2. Service Operations Synchronization and Improvement
    3. Important Differences Between Kickoffs and Sprint Planning
    4. The Learning and Improvement Discussion
    5. Strategic Review
    6. Summary
27. Chapter 15. Governance
    1. Factors for Successful Governance
    2. Common Governance Mistakes
    3. Tips for Effective DevOps Governance
    4. Summary
28. Appendix
29. Index