INTRODUCTIONWHY EMOTIONAL INTELLIGENCE?
Jim bumbled his way through his first presentation to the board in his new role as CFO. The CEO, Steve, was very disappointed and surprised by Jim’s performance. Jim had forgotten to bring his memory stick to the presentation, but only discovered his oversight as he set up and all the board members were filing into the room. Kicking himself, and obviously thrown off, Jim had to talk about the slides from his handout. His performance reflected this—by his nervousness, disorganization, and lack of poise. Steve, who had supported Jim for the CFO position, exclaimed afterward, “What happened? I was counting on you. Now you are going to have an uphill battle to get back your credibility with this group, if you ...
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