Leading with Cultural Intelligence: The New Secret to Success

Table of contents

1. Contents
2. Foreword
3. Preface
   1. Why This Book
   2. Research Basis
   3. How to Read This Book
4. Acknowledgments
5. PART I: WHAT IS CQ AND WHY DO I NEED IT?
   1. 1. You Lead Across a Multicultural Terrain: Why CQ?
      1. From West Michigan to West Africa (1/2)
      2. From West Michigan to West Africa (2/2)
      3. Relevance to Leaders (1/2)
      4. Relevance to Leaders (2/2)
      5. Cultural Intelligence vs. Other Intercultural Approaches
      6. Conclusion
   2. 2. You Need a Map for the Journey: CQ Overview
      1. A Four-Dimensional Model (1/2)
      2. A Four-Dimensional Model (2/2)
      3. CQ Is Different from EQ
      4. A Repertoire of Skills
      5. An Inside-Out Approach
      6. Conclusion
6. PART II: HOW DO I BECOME MORE CULTURALLY INTELLIGENT?
   1. 3. Whet Your Appetite: CQ Drive (Step 1)
      1. Be Honest with Yourself
      2. Examine Your Confidence Level
      3. Eat and Socialize
      4. Count the Perks
      5. Work for the Triple Bottom Line
      6. Conclusion
   2. 4. Study the Topography: CQ Knowledge (Step 2a)
      1. See Culture’s Role in Yourself and Others (1/2)
      2. See Culture’s Role in Yourself and Others (2/2)
      3. Review the Basic Cultural Systems (1/3)
      4. Review the Basic Cultural Systems (2/3)
      5. Review the Basic Cultural Systems (3/3)
      6. Conclusion
   3. 5. Dig Beneath the Terrain: CQ Knowledge (Step 2b)
      1. Learn the Core Cultural Values (1/4)
      2. Learn the Core Cultural Values (2/4)
      3. Learn the Core Cultural Values (3/4)
      4. Learn the Core Cultural Values (4/4)
      5. Understand Different Languages
      6. Conclusion
   4. 6. Turn Off the Cruise Control: CQ Strategy (Step 3)
      1. Become More Aware (1/2)
      2. Become More Aware (2/2)
      3. Plan Your Cross-Cultural Interactions
      4. Check to See If Your Assumptions and Plans Were Appropriate
      5. Conclusion
   5. 7. Run, Walk, or Jog: CQ Action (Step 4)
      1. Adapt Your Communication (1/3)
      2. Adapt Your Communication (2/3)
      3. Adapt Your Communication (3/3)
      4. Negotiate Differently
      5. Know When to Flex and When Not to Flex
      6. Conclusion
7. PART III: HOW DO I APPLY CQ?
   1. 8. See the Journey Ahead: Proof and Consequences of CQ
      1. Results of CQ
      2. Predictors of CQ
      3. Ways to Develop CQ
      4. Conclusion
   2. 9. Recruit Travel Companions: Developing CQ in Your Team
      1. Integrate CQ with Your Overall Mission
      2. Build Commitment with Senior Leaders
      3. Fill the Organization with CQ Team Members
      4. Develop CQ Strategies
      5. Form CQ Structures
      6. Create CQ Decision-Making Systems
      7. Facilitate a CQ Learning Plan
      8. Conclusion
8. Appendix: Research Context
9. Notes (1/3)
10. Notes (2/3)
11. Notes (3/3)
12. Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. Y
    25. Z
13. About the Author