Chapter 5 Moment 2 – Understanding the Change

DOI: 10.4324/9781003243113-5

What Is It?

This is the moment when leaders have already agreed on the high-level purpose of change, but it’s now time to dive into the specifics and build a plan for the right options to deliver on that purpose. Additionally, this is also the moment where you get more understanding of the impact the change will have on people and prepare yourself to engage with the impacted teams.

Possible signs that indicate we need people to understand the change

  • When asked what the change will look like, leaders talk in soundbites and broad statements
  • Everyone can explain the rationale, but the details aren’t there yet
  • Leaders talk about the people affected by the change in ...

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