Notes
Chapter One: The New Normal
1. Ashley Halsey III, “Airport Delays Provide Lesson on Infrastructure, Operations Costs,” Washington Post, April 27, 2013, http://articles.washingtonpost.com/2013-04-27/local/38857630_1_sequestration-airport-improvement-funds-faa.
2. Robert W. Fairlie, “Kauffman Index of Entrepreneurial Activity, 1996–2012,” Ewing Marion Kauffman Foundation (April 2013), http://www.kauffman.org/uploadedFiles/KIEA_2013_report.pdf.
3. Stu Woo, “Under Fire, Netflix Rewinds DVD Plan,” Wall Street Journal, October 11, 2011, http://online.wsj.com/article/SB10001424052970203499704576622674082410578.html.
4. Peter Fuda, “Why Change Efforts Fail,” Peter Fuda and the Alignment Partnership (2009), 1.
5. John Kotter, “Can You Handle an ...
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