Notes
Chapter 1
1. The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107, http://www.nist.gov/baldrige/about/improvement_act.cfm.
2. Baldrige Performance Excellence Program, 2015–2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization’s Performance (Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology, 2015), 44. http://www.nist.gov/baldrige.
3. Albert N. Link and John T. Scott, Economic Evaluation of the Baldrige Performance Excellence Program, December 2011, http://www.nist.gov/baldrige/publications/economic_evaluation_2011.cfm.
4. John R. Griffith, ...
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