Footnotes
Foreword
[1] *Schein, Edgar, Organizational Culture and Leadership, 2d. San Francisco: Jossey-Bass Publishers, 1997.
Chapter 2
[1] *6 Sigma is a highly disciplined approach to developing and delivering nearly perfect products and services to customers. The core of 6 Sigma focuses on identifying defects in a production process and eliminating them to get as close as possible to zero defects.
[2] *Nicholas George, "One Furniture Store Fits All" Financial Times, February 8, 2001, p. 11.
Chapter 3
[1] *QuadQ, Inc. is a fictitious name but represents a real but disguised situation.
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