CHAPTER 10The Situation Management Framework
From the moment people enter their offices each morning, or if they have the (mis)fortune of having smartphones, on a 24/7 basis, they are constantly bombarded with a variety of issues that are communicated to them through any one of many devices:
• Phone calls
• Reports
• Faxes
• Phone messages
• Meeting notices
This is true of chief executives, presidents, general managers, middle managers, secretaries, supervisors, operators, and even janitors. Therefore, these people need to possess a running inventory of these various issues in order to come up with a list of things to do immediately, another set of items that should be immediately delegated to others, and a final set ...
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