CHAPTER 8
Fostering Positive Interactions
After about two years as an operations supervisor working under the wings of upper management, I was promoted to center manager. With the promotion came an assignment to an operation that had more than 100 employees; for the first time in my career, I was truly on my own and had full responsibility for the results we attained.
Although center managers at UPS still have the full support of upper management, as well as numerous other resources available to them, they are completely in charge of and accountable for everything that goes on within their operation. Simply put, the buck stops with them. They ...
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