CHAPTER 1

Leading in an Era of Constant Crisis and Disruption

Introduction: The Current Realities

The world is facing significant disruption and increasingly urgent global challenges affecting individuals, families, organizations, governments, and society. This volatility, uncertainty, complexity, and ambiguity (VUCA)-driven age of disruption brings new complexities, opportunities, as well as risks for businesses (Bawany 2020). The potential for crises has intensified, driven by rapid technological change and amplified by societal expectations linked to environmental, social, and governance (ESG) phenomena.

Throughout the COVID-19 crisis, we’ve seen an acceleration of these trends. We have seen how some businesses have been successful in looking ...

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