CHAPTER2

HOW TO SPOT BLINDSPOTS IN YOURSELF AND OTHERS

One sign of self-awareness is realizing when you are getting in your own way. Consider the pharmaceutical firm that ran into problems with a regulatory agency. The R&D leader of the company thought the government was being unfair and even punitive in the restrictions it was placing on one of the firm's products (resulting in a more narrowly defined scope of use). The conflict, to him, had become personal. He was angry to the point of wanting to take the agency to court to fight its ruling—which would damage the longer-term relationship with an agency the firm needed to be successful. To his credit, the R&D leader came to understand that his emotional reaction to the situation was one-sided ...

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