Acknowledgments

First and foremost, Jeff and Mark would like to thank our families, friends, and colleagues for the years of support during this project. We are grateful for you all. You inspire us to continue building a legacy of integrity and excellence.

 

In addition, we would like to acknowledge the many respected thought leaders, scholars, and pioneers of organization development who have come before us. Our efforts in this book to provide a unifying model of sustainable excellence build upon and synthesize the best of your valuable contributions.

Get Lead with Your Customer: Transform Culture and Brand into World-Class Excellence now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.