Chapter 7
Toolkit for theknowledge-based enterprise
The most common question asked of me in my consulting role is ‘how do you get people to share their knowledge?’ Organizational culture is the main stumbling block facing many organizations trying to build a knowledge-based enterprise.
Human and behavioural factors therefore feature heavily throughout this chapter. The guiding framework used is derived from an analysis of factors that underscore the success of a knowledge-based business. Its elements include leadership, environment, culture and structure, processes for managing organizational knowledge, measures, and supporting infrastructures. The activities in this toolkit are sets of questions that preface discussion of each of ten success ...
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