Overview
• The fuel that drives the KA manager is love and pride for the profession.
• Integrity is the building block to gain respect and credibility.
• Bringing bad news and engaging with the customer during tough times require courage and a long view.
Fuzzy
This is likely the fuzziest chapter of the book. Love and pride are the fuel that makes the job so rewarding and provides you with the energy to get up in the morning with a smile on your face. This is what, essentially, makes some account managers star performers and others not. It makes the job exciting, the days enjoyable, and the customers happy.
To be able to cope with the early morning customer calls or late Friday afternoon requests requires something more ...
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