Overview
• There is a strange duality to being a KA manager, hired by a company to represent customers. This makes the role different from many other jobs, having two opposing masters.
• Every single company has a unique culture, shaped by the environment it operates in and the kind of people it attracts. This forms the corporate culture, which influences every aspect of the work.
• Everybody has their priorities, and there will be suspicion of yours. So best to be clear about what you stand for.
• The job causes stress, and it’s lonely to stand in the middle between your company and the customer. Managing this stress is a must for a long, healthy career.
When the Truth Hits
A moment of truth hits new KA managers ...
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