12 Linking Measures to Strategy and Key Success Factors
Today’s managers recognize the impact that measures have on performance. But they rarely think of measurement as an essential part of their strategy.
—Robert S. Kaplan and David P. Norton
It has become quite fashionable for organizations today to develop vision and mission statements and a list of values. Somehow, they think that these carefully chosen words will become a magic mantra that will help the company achieve world-class levels of performance. In my experience, most of these companies have wasted a lot of time and money coming up with mission and vision statements. The executives hire a consultant for a couple of days and they all go off to a resort and spend two days drafting ...
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