3 Evaluating Your Existing Measurement System
Measurement is boring. Collecting numbers and looking at charts and graphs of those numbers are not exciting for most of us. For many people, measurement is nothing more than busywork.
Implementing a change effort to make your organization more customer-focused does not necessarily entail more measurements. Organizations have always spent a large portion of time measuring and reporting data. Those that follow the Baldrige Award criteria as a roadmap for improving their organizations have learned that selecting the vital few metrics on which to collect data is what is important, rather than collecting statistics on everything. It is also important to have what Robert Kaplan and David Norton refer ...
Get Keeping Score now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
