1 Measurement: The Key to World-Class Performance
Great advances have been made in the medical field during the past 10 years with the discovery of better techniques for measuring certain chemicals that are found in the blood. Prostate-specific antigen, for example, is a very good predictor of future prostate problems and even cancer. The science of measuring and predicting organizational health seems to be sadly lagging behind the medical field, however. Many organizations today use the same bottom-line-oriented measures of performance that they did 30 or more years ago. Measuring the right variables has a lot to do with the likelihood of your future success. Just as better blood analyses have allowed doctors to predict and control health ...
Get Keeping Score now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
