Keeping Score

Acknowledgments

There are not many original ideas out there, and much of the conceptual material in this book is based on the ideas and writings of others. Robert Kaplan’s and David Norton’s “balanced scorecard” articles in the Harvard Business Review served as the foundation for many of the concepts in this book. In addition, I have drawn heavily on the work of Guy Hamel and C. K. Prahalad, whose books and articles on strategy are outstanding.

I am mostly indebted to my clients who have provided me with a wide variety of experience in actually designing and implementing measurement systems and developing plans. The individuals and companies to whom I wish to express my gratitude include the following:

— Marie Artale and Mark Carroll, IBM. ...