ITIL4 Foundation Revision Guide

ITIL4 Foundation Revision Guide

by Alison Cartlidge, IT service management UK
Released February 2023
Publisher(s): TSO (The Stationery Office)
ISBN: 9780113318346

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Book description

This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices. Sample questions and hints and tips to pass your exam are also included to help with examination preparation. Written and endorsed by itSMF, this helpful study guide is essential reading for those who want to pass the ITIL 4 Foundation examination.

Table of contents

  1. Foreword
  2. Acknowledgements
  3. About this guide
  4. 1 Introduction
    1. 1.1 IT service management in the modern world
      1. 1.2 ITIL 4
      2. 1.3 Structure and benefits of ITIL 4
  5. 2 Key concepts of service management
    1. 2.1 Key definitions
      1. 2.2 Creating value with services
      2. 2.3 Service relationships
  6. 3 The ITIL guiding principles
    1. 3.1 The nature of the guiding principles
      1. 3.2 Use of guiding principles (1/3)
      2. 3.2 Use of guiding principles (2/3)
      3. 3.2 Use of guiding principles (3/3)
  7. 4 The four dimensions of service management
    1. 4.1 Organizations and people
      1. 4.2 Information and technology
      2. 4.3 Partners and suppliers
      3. 4.4 Value streams and processes
      4. 4.5 External factors
  8. 5 The ITIL service value system
    1. 5.1 Purpose
      1. 5.2 Overview of the SVS
  9. 6 Service value chain
    1. 6.1 Purpose
      1. 6.2 Overview of the service value chain (1/2)
      2. 6.2 Overview of the service value chain (2/2)
  10. 7 ITIL management practices
    1. 7.1 Purpose statements
      1. 7.2 Definition of terms
      2. 7.3 Understanding the ITIL management practices (1/6)
      3. 7.3 Understanding the ITIL management practices (2/6)
      4. 7.3 Understanding the ITIL management practices (3/6)
      5. 7.3 Understanding the ITIL management practices (4/6)
      6. 7.3 Understanding the ITIL management practices (5/6)
      7. 7.3 Understanding the ITIL management practices (6/6)
  11. 8 Taking the Foundation examination
    1. 8.1 Purpose of the ITIL 4 Foundation examination
      1. 8.2 Examination overview
      2. 8.3 Question types
      3. 8.4 Examination modalities
  12. 9 The ITIL 4 certification scheme
    1. 9.1 ITIL Foundation
      1. 9.2 ITIL Managing Professional stream
      2. 9.3 ITIL Strategic Leader stream
      3. 9.4 ITIL Master
      4. 9.5 ITIL and the T-shaped individual
  13. 10 ITIL 4 Foundation syllabus (1/2)
  14. 10 ITIL 4 Foundation syllabus (2/2)
  15. Further information
  16. Index

Product information

  • Title: ITIL4 Foundation Revision Guide
  • Author(s): Alison Cartlidge, IT service management UK
  • Release date: February 2023
  • Publisher(s): TSO (The Stationery Office)
  • ISBN: 9780113318346