Audiobook description
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Table of contents
- Opening Credits
- Accompanying Material
- Introduction
- Chapter 1: Key concepts of service management
- Chapter 2: Service management roles
- Chapter 3: All about services
- Chapter 4: Service relationships
- Chapter 5: Guiding principles
- Chapter 6: The four dimensions of service management
- Chapter 7: The Service Value System
- Chapter 8: The Service Value Chain
- Chapter 9: ITIL Practices
- Chapter 10: Practices in depth
- Chapter 11: The ITIL Foundation Exam
- Further reading
- Closing Credits
Product information
- Title: ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
- Author(s):
- Release date: November 2022
- Publisher(s): IT Governance Publishing
- ISBN: 9781787782174
You might also like
book
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the …
book
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate …
book
ISC2 CISSP Certified Information Systems Security Professional Official Study Guide, 10th Edition
CISSP Study Guide - fully updated for the 2024 CISSP Body of Knowledge ISC2 Certified Information …
book
CompTIA Security+ All-in-One Exam Guide, Sixth Edition (Exam SY0-601)), 6th Edition
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, …
