Book description
All the facts you need to pass your ITIL 4 Foundation exam
This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.
Table of contents
- Cover
- Title
- Copyright
- About the Author
- Contents
- Introduction
- Chapter 1: Key concepts of service management
- Chapter 2: Service management roles
- Chapter 3: All about services
- Chapter 4: Service relationships
-
Chapter 5: Guiding principles
- Guiding principle 1: Focus on value
- Guiding principle 2: Start where you are
- Guiding principle 3: Progress iteratively with feedback
- Guiding principle 4: Collaborate and promote visibility
- Guiding principle 5: Think and work holistically
- Guiding principle 6: Keep it simple and practical
- Guiding principle 7: Optimise and automate
- Chapter 6: The four dimensions of service management
- Chapter 7: The Service Value System
- Chapter 8: The Service Value Chain
- Chapter 9: ITIL Practices
- Chapter 10: Practices in depth
- Chapter 11: The ITIL Foundation Exam
- Further reading
Product information
- Title: ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
- Author(s):
- Release date: June 2019
- Publisher(s): IT Governance Publishing
- ISBN: 9781787781191
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