ITIL Capacity Management

Chapter 2. The Geography of Managing Capacity

One great way to think about IT capacity is in geographic terms. This chapter describes capacity as a series of pools and streams that can each be managed individually. Taken together, all the pools and streams in your organization describe the total of your IT capacity. Good management of all the pools and streams results in all the benefits of capacity management described in Chapter 1.

Capacity Pools and Component Capacity Management

In ITIL, capacity management falls under three related topics. At the top level is business capacity management, which deals with an overall organization’s ability to make full use of its resources to further the enterprise. In classical manufacturing terms, business ...