ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification

CHAPTER 2: THE DIGITAL PRODUCT LIFECYCLE AND THE ITIL OPERATING MODEL

The content in this chapter relates to:

•The four dimensions of service management;

•Volatility, uncertainty, complexity and ambiguity (VUCA);

•The digital product lifecycle;

•The ITIL service value system (SVS); and

•The service value chain.

The four dimensions of service management

Table 1 shows how the four dimensions of service management each relate to HVIT.

Table 1: HVIT and the Four Dimensions of Service Management
Organisations and people	HVIT is not just about technology. It has a significant impact on people too. In a High-velocity organisation, IT and business staff often work in the same space, known as co-location. However, there might still be some kind of ...