CHAPTER 6: THE SERVICE VALUE SYSTEM
The ITIL Service Value System (SVS) is “a model representing how all the components and activities of an organization work together to facilitate value creation”.
It includes:
•Guiding principles
•Governance
•Service value chain
•Practices
•Continual improvement
•Inputs and outcomes
“The ITIL SVS describes how all the components and activities of an organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can, in turn, facilitate value for those organizations, their customers, and their stakeholders.”
Get ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
