Book description
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Table of contents
- Cover
- Title
- Copyright
- Foreword
- Preface
- About the Author
- Acknowledgements
- Contents
- Chapter 1: Key concepts of service management
- Chapter 2: Service management roles
- Chapter 3: All about services
- Chapter 4: Service relationships
- Chapter 5: The four dimensions of service management
- Chapter 6: The Service Value System
- Chapter 7: The SVS: Opportunity, demand, value
-
Chapter 8: The SVS: Guiding principles
- Guiding principle 1: Focus on value
- Guiding principle 2: Start where you are
- Guiding principle 3: Progress iteratively with feedback
- Guiding principle 4: Collaborate and promote visibility
- Guiding principle 5: Think and work holistically
- Guiding principle 6: Keep it simple and practical
- Guiding principle 7: Optimize and automate
- The benefits of automation
- Getting ready to automate
- Service management automation
- Chapter 9: The SVS: Governance
- Chapter 10: The SVS: The service value chain
- Chapter 11: ITIL practices introduced
-
Chapter 12: General management practices
- Continual improvement
- Practice considerations
- Putting continual improvement to work
- Architecture management
- Practice considerations
- Information security management
- Practice considerations
- Knowledge management
- Practice considerations
- Measurement and reporting
- Practice considerations
- Organisational change management
- Practice considerations
- Portfolio management
- Practice considerations
- Project management
- Practice considerations
- Relationship management
- Practice considerations
- Risk management
- Practice considerations
- Service financial management
- Practice considerations
- Strategy management
- Practice considerations
- Supplier management
- Service integration and management
- Practice considerations
- Workforce and talent management
- Practice considerations
-
Chapter 13: Service management practices
- Availability management
- Practice considerations
- Business analysis
- Process considerations
- Capacity and performance management
- Practice considerations
- Change enablement
- Practice considerations
- Incident management
- Practice considerations
- IT asset management
- Practice considerations
- Monitoring and event management
- Practice considerations
- Problem management
- Practice considerations
- Release management
- Practice considerations
- Service catalogue management
- Practice considerations
- Service configuration management
- Practice considerations
- Service continuity management
- Practice considerations
- Service design
- Design thinking
- Practice considerations
- The service desk
- Practice considerations
- Service level management
- Practice considerations
- Service request management
- Practice considerations
- Service validation and testing
- Practice considerations
- Chapter 14: Technical management practices
- Chapter 15: Service management training and qualifications
- Chapter 16: Multiple-choice exam strategies
- Bibliography
- Further reading
Product information
- Title: ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
- Author(s):
- Release date: April 2020
- Publisher(s): IT Governance Publishing
- ISBN: None
You might also like
audiobook
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the …
book
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the …
book
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate …
book
CompTIA Network+ Certification All-in-One Exam Guide, Eighth Edition (Exam N10-008), 8th Edition
This up-to-date Mike Meyers exam guide delivers complete coverage of every topic on the N10-008 version …