31 TECHNICAL MANAGEMENT
INTRODUCTION AND SCOPE
Technical management is not a process, it is a function that provides the resources and ensures that knowledge of the relevant technologies is kept up to date.
How technical teams are managed will vary from organisation to organisation depending on scale and the blends of technologies used.
Technical management covers all the teams or areas that support the delivery and management of the IT infrastructure through the provision of technical knowledge and expertise. This includes teams such as networks, mainframe, middleware, desktop, server and database.
PURPOSE AND OBJECTIVES
Technical management has two objectives:
- Custodian of technical knowledge and expertise relating to the IT infrastructure ...
Get IT Service Management, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.