28 IT OPERATIONS MANAGEMENT
INTRODUCTION AND SCOPE
IT operations management is a function and not a process. It is responsible for operating the organisation’s IT infrastructure and applications on a day-to-day basis. The IT infrastructure and applications underpin the organisation’s services.
PURPOSE AND OBJECTIVES
Delivery of stable service with unavailability minimised is the main objective.
IT operations management is the function that ensures that all the organisation’s IT infrastructure and applications are managed and maintained on a day-to-day basis in order to deliver the agreed levels of service.
KEY ACTIVITIES
IT operations management is made up of two parts:
- Operations control: Responsible for carrying out the day-to-day operational ...
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