IT Organization: Building a Worldclass Infrastructure

The Problems

Table 2-1 points out the most common problems and their overall impact on the infrastructure.

Table 2-1. Properties of Fact and Dimension

Problem	Impact
Many IT shops are organizing to focus on particular technologies (i.e. Mainframe, AS400, NT, Unix, Novel, etc.).	Poor communication among groups. Duplication of System Management efforts. Poor morale. Lack of enterprise-wide solutions. Huge walls between the groups. Limited technical resources.
Some infrastructure organizations structure to focus on high-visibility projects and have a separate structure to focus on production support.	Difficult to turn over projects from development to support. Poor morale. Technicians would prefer to work on new projects rather than be labeled as ...