Chapter Two Managing Your IT Team

In leadership, Peter [Drucker]’s enormous contribution has been his insistence that leaders come in all shapes, sizes, races and genders, and that leadership is not some mysterious blend of charisma and luck. Rather, Peter has argued persuasively that leadership most commonly arises from a commitment to serve others rather than self. …

—FREDERICK HARMON

Chapter Table of Contents

  • 1. Keeping Employees Focused 36
  • 2. Employee Training 42
  • 3. Employee Performance 47
  • 4. Leadership versus Management 66
  • 5. Generational Issues at Work 67

Even with the advanced functionality available in today’s hardware and software, the human factor is still the biggest influence on how effectively technology is used in your ...

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