CHAPTER ONE The Role of an IT Manager

The buck stops here.

—HARRY TRUMAN

CHAPTER TABLE OF CONTENTS

1. Just What Does an IT Manager Do? 4
2. Managers in General 5
3. The Strategic Value of the IT Department 11
4. Develop an IT Strategy 14
5. Additional Resources 16

What does an IT Manager actually do? Are you glad you got the job? Or do you eventually want to become one yourself? Before we help you answer those questions, we discuss the definition and the pros and cons of being a manager. Clearly management as a career path is well suited for some people, but not for everyone. Is it right for you?

IT Managers need to wear a lot of hats. Different parts of the organization will have different expectations of this position, and you’ll have ...

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