PART IVControlling Processes
Part IV focuses on the control processes that occur after the maintenance team is up and running. It also describes the activities that are necessary for the effective running of maintenance and for ensuring objectives and quality goals are met. The diagram below, covered in the chapters in Part III, summarizes the areas to control.
Chapter 15: Metrics—Overall Control
Presents the metrics needed to capture the essence of the service being provided by the maintenance team, as well as the categories of production incidents ...
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