Book description
IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:• Discover cost savings associated with reducing staff Improve reporting status and metrics
•Build greater customer satisfaction Learn how to perform work consistently
• Decrease staff stress level by stabilizing expectations
•Streamline team operations
•Decrease the manager's ongoing workload
PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.
Table of contents
- Cover
- Title Page
- Copyright Page
- About the Author
- Table of Contents
- Preface
- Acknowledgments
- Part I Initiating Processes
- Part II Planning Processes
- Part III Executing Processes
- Part IV Controlling Processes
- Part V Assessing and Closing Processes
- Index
Product information
- Title: IT Maintenance
- Author(s):
- Release date: August 2007
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781523096022
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