IT Change Management

Table of contents

1. Copyright Page
2. Contents
3. List of figures
4. List of tables
5. About this guide
6. Foreword
7. Preface
8. Acknowledgements
9. Introduction
10. 1. The case for change management
    1. 1.1. Change management goals
    2. 1.2. Change management versus organizational change management
    3. 1.3. A brief history of change management
    4. 1.4. Implementation challenges
    5. 1.5. Process versus outcomes
    6. 1.6. A clear business reason for IT change management
    7. 1.7. Business value
    8. 1.8. Chapter 1: key concepts
11. 2. A practical multiphased approach
    1. 2.1. The change management challenge
    2. 2.2. Starting small
    3. 2.3. Quality inspection versus quality engineering
    4. 2.4. Starting big
    5. 2.5. Find the right balance
    6. 2.6. Cultural concerns
    7. 2.7. Keep it simple
    8. 2.8. A word about tools
    9. 2.9. Clarity in roles and responsibilities
    10. 2.10. The multiphased approach
    11. 2.11. Chapter 2: key concepts
12. 3. Basic change management (phase 1)
    1. 3.1. Phase 1 goals
    2. 3.2. Basic change management process
    3. 3.3. Metrics/KPIs
    4. 3.4. When to begin phase 2 (success criteria)
    5. 3.5. Chapter 3: key concepts
13. 4. Maturing change management (phase 2)
    1. 4.1. Maturing a basic change management programme
    2. 4.2. Phase 2 goals
    3. 4.3. Phase 2 process
    4. 4.4. Metrics/KPIs
    5. 4.5. Chapter 4: key concepts
14. 5. Optimizing change management (phase 3)
    1. 5.1. Reducing changes going to the CAB
    2. 5.2. Change windows
    3. 5.3. Chapter 5: key concepts
15. 6. Adopt and adapt
    1. 6.1. The practitioner’s dilemma
    2. 6.2. Understanding best practices
    3. 6.3. Chapter 6: key concepts
16. 7. Future of change management
    1. 7.1. A brief introduction to the new methodologies
    2. 7.2. What’s changed; what’s the same
    3. 7.3. Change management challenges
    4. 7.4. An effective change capability
    5. 7.5. Where do we go from here?
17. Appendices
18. A Example of a change policy
19. B Example of a basic request for change form
20. C Example of a phase 2 request for change form
21. Bibliography
22. Back Cover