iPhone: The Missing Manual, 3rd Edition

Setup

Once you've convinced the IT squad of the iPhone's work-worthiness, they can set up things on their end by consulting Apple's free, downloadable setup guide: the infamous iPhone and iPod Touch Enterprise Deployment Guide. (It incorporates Apple's individual, smaller guides for setting up Microsoft Exchange, Cisco IPSec VPN, IMAP email, and Device Configuration profiles.)

This guide is filled with handy tips, like: "On the Front-End Server, verify that a server certificate is installed and enable SSL for the Exchange ActiveSync virtual directory (require basic SSL authentication)."

In any case, you (or they) can download the deployment guide from this site: www.apple.com/support/iphone/enterprise.

At that point, they must grant you and your iPhone permission to access the company's Exchange server using Exchange ActiveSync. Fortunately, if you're already allowed to use Outlook Web Access, then you probably have permission to connect with your iPhone, too.

The steps for you, the lowly worker bee, to set up your iPhone for accessing your company's Exchange ActiveSync server are much simpler.

First, set up your iPhone with your corporate email account, if that hasn't been done for you. Tap Settings→Mail, Contacts, Calendars→Add Account→Microsoft Exchange. Fill in your work email address, user name, and password as they were provided to you by your company's IT person. The Username box is the only potentially tricky spot.

Sometimes, your user name is just the first part of your email ...