Acknowledgments

We would like to acknowledge the following people for their kindness and support in making this book possible.

Richard Kristof, Duncan Anderson, Jennifer Gould, Robert Woodruff, Kevin Murray, Dale Leatherwood, Shelley Everett, Laurie Hedrick, Rhonda Harmon, Lisa Lavallee, and Robert Sanregret of Global Knowledge, for their generous access to the IT industry’s best courses, instructors and training facilities.

Ralph Troupe and the team at Rt. 1 Solutions for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks.

Karen Cross, Kim Wylie, Harry Kirchner, John Hays, Bill Richter, Michael Ruggiero, Kevin Votel, Brittin Clark, Sarah Schaffer, Luke Kreinberg, Ellen Lafferty ...

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