Chapter 12
The Road to Disciplined DevOps
Over the long term, the mortgage application portal (MAP) application proves to be a successful system for BigBank. The first release, which focuses on providing mortgage information for existing customers and information about mortgage options, is well accepted by BigBank customers. It results in a measurable decrease in support desk calls and information requests in branches for mortgage information, providing an important cost savings to BigBank. The second release, which adds the ability for new and existing customers to begin the mortgage application process online, provides both a significant cost savings, as well as a revenue increase through a greater renewal rate. Subsequent releases add new ...
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