CHAPTER 6

Leadership Communication

What You Say and Do and What Others Say About You

We could hear yelling. Loud. The head of our public relations company in Washington, DC, was giving one of our lead communication advisers a piece of her mind, and we could all hear. The door was shut to her office, one of the two box-like flimsy offices on either side of the enormous window that looked out over the capital from Georgetown.

The lead communication adviser Pam quietly opened the door and came out. We all pretended that we hadn’t heard or weren’t paying attention. I can’t remember if she silently sat at her desk or walked past us out of the building. Either way, with her elegantly bobbed blond hair and stern face, she was respected for her skills ...

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