INTERACTION DESIGN: beyond human-computer interaction, 3rd Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Contents
5. What's Inside
6. Acknowledgments
7. About the Authors
8. Chapter 1: WHAT IS INTERACTION DESIGN?
   1. 1.1 Introduction
   2. 1.2 Good and Poor Design
   3. 1.3 What Is Interaction Design?
   4. 1.4 The User Experience
   5. 1.5 The Process of Interaction Design
   6. 1.6 Interaction Design and the User Experience
   7. Further Reading
9. Chapter 2: UNDERSTANDING AND CONCEPTUALIZING INTERACTION
   1. 2.1 Introduction
   2. 2.2 Understanding the Problem Space and Conceptualizing Design
   3. 2.3 Conceptual Models
   4. 2.4 Interface Metaphors
   5. 2.5 Interaction Types
   6. 2.6 Paradigms, Theories, Models, and Frameworks
   7. Further Reading
10. Chapter 3: COGNITIVE ASPECTS
    1. 3.1 Introduction
    2. 3.2 What Is Cognition?
    3. 3.3 Cognitive Frameworks
    4. Further Reading
11. Chapter 4: SOCIAL INTERACTION
    1. 4.1 Introduction
    2. 4.2 Being Social
    3. 4.3 Face-to-Face Conversations
    4. 4.4 Remote Conversations
    5. 4.5 Telepresence
    6. 4.6 Co-presence
    7. 4.7 Emergent Social Phenomena
    8. Further Reading
12. Chapter 5: EMOTIONAL INTERACTION
    1. 5.1 Introduction
    2. 5.2 Emotions and the User Experience
    3. 5.3 Expressive Interfaces
    4. 5.4 Frustrating Interfaces
    5. 5.5 Persuasive Technologies and Behavioral Change
    6. 5.6 Anthropomorphism and Zoomorphism
    7. 5.7 Models of Emotion
    8. Further Reading
13. Chapter 6: INTERFACES
    1. 6.1 Introduction
    2. 6.2 Interface Types
    3. 6.3 Natural User Interfaces
    4. 6.4 Which Interface?
    5. Further Reading
14. Chapter 7: DATA GATHERING
    1. 7.1 Introduction
    2. 7.2 Five Key Issues
    3. 7.4 Interviews
    4. 7.5 Questionnaires
    5. 7.6 Observation
    6. 7.7 Choosing and Combining Techniques
    7. Further Reading
15. Chapter 8: DATA ANALYSIS, INTERPRETATION, AND PRESENTATION
    1. 8.1 Introduction
    2. 8.2 Qualitative and Quantitative
    3. 8.3 Simple Quantitative Analysis
    4. 8.4 Simple Qualitative Analysis
    5. 8.5 Tools to Support Data Analysis
    6. 8.6 Using Theoretical Frameworks
    7. 8.7 Presenting the Findings
    8. Further Reading
16. Chapter 9: THE PROCESS OF INTERACTION DESIGN
    1. 9.1 Introduction
    2. 9.2 What Is Involved in Interaction Design?
    3. 9.3 Some Practical Issues
    4. Further Reading
17. Chapter 10: ESTABLISHING REQUIREMENTS
    1. 10.1 Introduction
    2. 10.2 What, How, and Why?
    3. 10.3 What Are Requirements?
    4. 10.4 Data Gathering for Requirements
    5. 10.5 Data Analysis, Interpretation, and Presentation
    6. 10.6 Task Description
    7. 10.7 Task Analysis
    8. Further Reading
18. Chapter 11: DESIGN, PROTOTYPING, AND CONSTRUCTION
    1. 11.1 Introduction
    2. 11.2 Prototyping and Construction
    3. 11.3 Conceptual Design: Moving from Requirements to First Design
    4. 11.4 Physical Design: Getting Concrete
    5. 11.5 Using Scenarios in Design
    6. 11.6 Using Prototypes in Design
    7. 11.7 Support for Design
    8. Further Reading
19. Chapter 12: INTRODUCING EVALUATION
    1. 12.1 Introduction
    2. 12.2 The Why, What, Where, and When of Evaluation
    3. 12.3 Types of Evaluation
    4. 12.4 Evaluation Case Studies
    5. 12.5 What Did We Learn from the Case Studies?
    6. Further Reading
20. Chapter 13: AN EVALUATION FRAMEWORK
    1. 13.1 Introduction
    2. 13.2 DECIDE: A Framework to Guide Evaluation
    3. Further Reading
21. Chapter 14: EVALUATION STUDIES: FROM CONTROLLED TO NATURAL SETTINGS
    1. 14.1 Introduction
    2. 14.2 Usability Testing
    3. 14.3 Conducting Experiments
    4. 14.4 Field Studies
    5. Further Reading
22. Chapter 15: EVALUATION: INSPECTIONS, ANALYTICS, AND MODELS
    1. 15.1 Introduction
    2. 15.2 Inspections: Heuristic Evaluation and Walkthroughs
    3. 15.3 Analytics
    4. 15.4 Predictive Models
    5. Further Reading
23. References
24. Credits
25. Index