Chapter 12Measurement and Analysis
12.1 Introduction
Measurement is an integral part of process control. Operators need precise and accurate information to analyse and resolve problems. According to James Harrington (Goodreads, 2016), a quality guru, “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it”. Successful measurement is the first step towards process improvement. It is an effective tool to determine current performance, establish goals for future performance and monitor the effects of implemented changes.
12.2 Categories of Measurement
Organisations ...
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