Integrating Business Management Processes

Foreword

The usual definition of a business management system is that it is a set of policies, processes and procedures used by an organisation to ensure that it can fulfil the tasks required to achieve its objectives, covering all the key aspects of the organisation’s operations. But this definition doesn’t really do justice to the importance and complexity of an effective business management system. It should be, but often isn’t an integrated and dynamic system that links the organisation’s key activities and provides guidance and motivation for staff at all levels. Not a set of stand-alone, isolated procedures and objectives, but something which drives the organisation to continuous improvement and ultimately, business success.

The integration ...