CHAPTER 1
Changing Role of Processes and Information
The importance of information is underlined in many of today’s businesses by the presence of an IT (information technology) or MIS (management information systems) function. This function can range in size from a single individual in a small business to a department as that business grows in size and then to a large internal organization, generally reporting to the top level of management, for enterprise businesses in multiple locations and having a large number of employees.
Now some of you may say at this point “Isn’t the addition of IT functions what integrated information and process management means?” The answer is complicated because the role of IT functions is in a constant state of ...
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