A
Agile organizations, 57–58
Agility, 57
B
BEHAGS. See Big Hairy Audacious Goals
Benchmarking, 96–99
defined, 96
examples of insightful use of, 97–99
misconception about, 96
Beyond Performance, 37
Big Hairy Audacious Goals (BEHAGS), 72
Breakthrough improvement or radical change
Breakthrough improvements, 27
C
Canaiano, Donna, 56
Capabilities, 39
Change management, 99–102
force-field theory, 100
planned change model, 101
Change manager, 102–103
expert power for, 102
referent power for, 102
Continuous improvement (CI), 2, 27
insufficient for organizational success, 11–25
necessity for thinking beyond, 21–22
and product life cycle, 17–20
technology S-curve, 14–17
Continuous quality improvement (CQI), 27
Convergent technologies, opportunities ...
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