CHAPTER 11
Set Innovation Working Agreements
Nobody rises to low expectations.
—CALVIN LLOYD
My three granddaughters are reaching the age when driving is a really big deal. My oldest just got her driver’s license; the middle one is not far behind. And all three want to log happy time behind the steering wheel of their parents’ golf cart at the beach. It means they are now old enough to start noticing the “customs of driving.” Not the rules, mind you, the implied agreements and expectations drivers have with and of each other.
We were at a stoplight, and I was planning to turn left after the light changed. I waited for the oncoming car on the other side of the light to pass before turning left. My youngest granddaughter, Cassie, asked, “How did ...
Get Inside Your Customer's Imagination now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.