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NOTES

CHAPTER 1

1. ‘John Lewis: trouble in store’, available at: https://www.ft.com/content/92c95704-6c6d-11e5-8171-ba1968cf791a.

2. ‘John Lewis looks to private homes to offset high street pain’, available at: www.ft.com/content/46639bc3-21d9-475d-8a04-850c07f618af.

3. YouGov Best Brand Rankings 2020 in the United Kingdom, available at: https://yougov.co.uk/topics/consumer/articles-reports/2020/11/17/yougov-best-brand-rankings-2020.

4. ‘Netflix tops YouGov’s Best Brand Rankings 2021 in the UK and Ireland’, available at: https://yougov.co.uk/topics/technology/articles-reports/2021/11/16/best-brand-rankings-2021-uk.

5. McGregor, D. The Human Side of Enterprise, available at: https://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Motivation/McGregor_The_Human_Side_of_Enterprise.pdf ...

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