Innovative Corporate Performance Management: Five Key Principles to Accelerate Results

CHAPTER 3

Five Key Principles of CPM: Best Practices Model

This chapter provides the Five Key Principles core CPM process blueprint, definition, and discussion of key process roles and core best practices. It also contains selected innovative best practices from each of the case companies. Since over 130 new innovative best practices were identified, it will be more instructive to include all of them in their respective cases. This positioning provides not only strategic context but also a clear link to the comprehensive case discussion. Cases contain best practices, key strategic frameworks, managerial models, strategy maps, balanced scorecards, process models, communications plans, quality improvement tools, testimonials, screenshots, charts, graphs, and more. My hope is that these examples will help to accelerate your results.

CPM Core Process Blueprint and Key Roles

Careful research of the 25 cases reveals they follow a discernable set of core CPM processes organized within the Five Key Principles. These processes are arrayed in Exhibit 3.1 to provide strategic context and a working framework to assist you in your organization.

EXHIBIT 3.1 CPM Core Processes

The CPM office members will play one of three key roles in executing the CPM core processes with participants. We will use the strategic planning process in parallel to illustrate the following four roles:

1. Process ...