Innovative Change Management (ICM)

12Setting the Stage for Project Change Management

THE CHANGE PROCESS

Bringing about change in an organization should be considered a process. Like any other process, the starting point is what we call the “status quo” or AS/IS status. At this step in the process, it is relatively a stable process that the employees have become familiar with and are confident that they can perform at a level that is acceptable to management. They may not like everything that is going on, but they are familiar with it and feel comfortable with it (see Figure 12.1). The changes being made impact the individual as the status quo is disrupted and the process moves on to the transition state. The transition state is a very unstable state because the outcome usually ...