Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition

CHAPTER 4

The Human Side of Project Management

CHAPTER OVERVIEW

Chapter 4 focuses on the human side of project management. After studying this chapter, you should understand and be able to:

• Describe the three major types of formal organizational structures: functional, pure project, and matrix.
• Discuss the advantages and disadvantages of the functional, pure project, and matrix organizational structures.
• Describe the informal organization.
• Develop a stakeholder analysis.
• Describe the difference between a work group and a team.
• Describe and apply the concept of learning cycles and lessons learned as a basis for knowledge management.

INTRODUCTION

The key ingredients to IT project management are people, processes, and technology. Technology is a tool, while processes provide a structure and path for managing and carrying out the project. The success of a project, however, is often determined by the various project stakeholders, as well as who is (or who is not) on the project team.

In this chapter, we will discuss the human side of project management. The knowledge area called Human Resource Management is fundamental component for defining and developing the project's infrastructure. According to the PMBOK Guide®, Project Human Resource Management:

includes the processes that organize, manage, and lead the project team. The project team is comprised of the people with assigned ...