Information, Knowledge and Agile Creativity

2Recognizing and Questioning the Problem

To be able to adapt quickly to a change in the environment, to use the metaphor of aircraft, it is necessary to avoid being constantly in autopilot mode. To avoid being in this situation, it is necessary to question from time to time within an organization how problems are handled and how they are identified. To do this, you must be able to ask yourself a number of “good” questions. We therefore discuss some methods and ways to understand and question a problem or any other situation whose analysis will reveal a hidden problem.

2.1. Understanding and reformulating a problem

Among the sensitive points to be addressed when a problem is identified, the first to be addressed is, of course, how to understand it properly. If we simplify this situation, two scenarios may arise. The problem may have been identified and understanding it then concerns identifying the needs behind its identification and how best to address and solve the problem. In the other case, the problem, or the request that expresses it, is stated in a cyclical or very vague manner, i.e. the problem itself must be well identified and better identified. For example, a problem statement may require the identification and tracking of a company’s weaknesses and threats. Although there are methods such as SWOT to support the resolution of this type of problem, we can only consider it as a problem with a broad or vague statement. In fact, to solve it, it is necessary not only to ...