Contents
Mentor’s Message: Why Improve Your Business Processes?
Improving Business Processes: The Basics
A look at key elements of processes.
Inputs, activities, and outputs
People, technology, and information
What Is Business Process Improvement?
Details about BPI.
Formal BPI methodologies and standards
Phase 1: Plan a Business Process Improvement
Tips for developing an effective plan.
Define the BPI’s scope, goals, and schedule
Phase 2: Analyze the Existing Business Process
Ideas for examining one of your processes.
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